Answers to general questions about [Partner] and ticket purchases can be found here.
What are the contact and service hours of [...]? [individual answer]
Is my data secure? Yes. We use exclusively encrypted communication to transmit your data and store it in secure European data centers.
Is my payment secure? Yes. We work with Payone, one of the leading Payment Service Providers in Europe. Only the highest security standards are applied in the transmission and storage of data.
Are my personal data secure? Yes. We place great importance on data protection and do not share your data with third parties. When you purchase tickets through the app, your booking data is forwarded to the ticketing system of [...] to ensure a smooth process. This means the partner's ticketing system stores relevant data such as name, performance dates, and ticket number, ensuring that customers can use the partner's customer service if necessary.
I'm having problems using the app. Oh no — but that can certainly be resolved. Please send us a brief description (and error message if applicable) to [...]. We'll be happy to help!
The app crashed during the purchase process, what now? This usually happens when network connection issues occur, preventing the payment process from completing. Important: if you didn't receive a confirmation email for the ticket purchase, no charge was made to your payment method. Please restart the app and try again.
Is [...] also available as a web shop? [individual answer]
How do I redeem my tickets? On the payment page and in the confirmation email, you'll find information on how the ticket is delivered. Depending on the event, different options are available. Standard ticket options include:
Mobile Ticket: Bring your phone to the entrance and present the ticket in the app or via Passbook.
Print-at-Home: Print the PDF from the confirmation email and present the printout at the entrance.
What should I do in case of problems, e.g., if I forget my smartphone or the battery is dead? Please contact the staff at [venue] in advance.
How can I forward purchased tickets to my companion? You can easily send tickets directly from the app. Go to "Tickets", select the ticket, and click "Send to Email". Enter your companion's email address. The ticket contains no price information, so you can invite friends without them seeing the cost.
Can I cancel purchased tickets? [individual answer] Tickets purchased through [...] unfortunately cannot be cancelled.
Why can't I select more than six tickets for purchase? Booking more than six tickets per payment transaction is currently not supported.
What payment methods are available? [...] accepts payments from Mastercard and Visa credit card providers, as well as payments via Google & Apple Pay, PayPal, and Bluecode. Payment options are continually being expanded.
Can I use my [...]-Card in the app? [Individual answer] Subscriptions and discounts cannot currently be applied through the app.
I forgot my password. No problem — simply enter your email address on the "Reset Password" page and we'll send you a password reset email.
How do I delete my payment data? Stored payment methods can be found in the "Profile" menu and can be deleted there.
Imprint and Contact of [Partner].
