NOTE: The following information has to be included on your website, maybe in the FAQs. We need to provide a public link to a page where this information is shown when submitting the app to the stores.
Place of interest
Name
E-mail address
Date of birth (optional for special offers)
Payment and credit card data, voucher data
Contents of messages or reviews of the customer
IP addresses (log files)
User ID, push token, device ID, localization (language setting)
Webview used
Used device
Communication protocol
Information about account usage (e.g. creation date, number of logins, date of last request)
Information about purchased tickets
User behavior data (e.g.: event viewed, favorited, added to shopping cart, purchased, rated)
Contract fulfillment or preparation
Keeping information about (cultural) events available for retrieval
Provision of services to recommend events based on the user's interests (with opt-out option at any time)
Availability of online stores of the event organizers for the purchase of tickets
Provision of communication channels for the dissemination of content and maintenance of the customer relationship
Fulfillment of contractual obligations from the service contract with the responsible party
Fulfillment of contractual obligations arising from the purchase and event contract concluded with the organizer
To delete your account you have to go to the bottom bar and select the menu item "My menu". If you scroll down in this menu and click on "Privacy" under "Settings", you will find the item "Delete account". You can of course also contact customer service [... insert information].
When a user requests to delete their account within the app, the account in the app will be immediately deactivated and any personally identifiable information associated with it will be anonymized or deleted.
If a user has made purchases through our app, certain data must be retained for tax purposes. In compliance with legal requirements, we store transaction records and accompanying data for a period of seven years. This duration ensures that we maintain accurate documentation of the transaction, providing necessary records for tax compliance.
